Thank you for choosing SmartSkillUp as your preferred eLearning platform. We are committed to providing you with high-quality courses and a seamless learning experience. This Refund Policy outlines the terms and conditions under which refunds will be provided on our multifaceted eLearning platform.

1. Eligibility for Refund:

• Refunds are eligible within the first 30 days from the date of purchase.
• Courses purchased as part of a bundle or a package deal are subject to the refund policy of the individual courses within that bundle.

2. Grounds for Refund:

• SmartSkillUp will issue a refund under the following circumstances:
  • Technical issues that prevent access to the course material.
  • Dissatisfaction with the course content, provided the request is made within the first 30 days of purchase.
  • Duplicate purchases made in error.
  • Any fraudulent activity resulting in unauthorized transactions.

3. Refund Process:

• To initiate the refund process, contact our support team at [support@smartskillup.com] within the eligible timeframe.
• Provide your order number, the reason for the refund request, and any additional information that may assist in processing your request.
• Our support team will review your request and respond within [5 business days].
• If your refund is approved, the amount will be credited to the original payment method.

4. Non-Refundable Items:

• Certain items are non-refundable, including but not limited to:
  • Courses purchased outside the 30-day refund window.
  • Courses completed in their entirety.
  • Courses obtained through promotional offers or discounts.

5. Course Modifications or Cancellations:

• SmartSkillUp reserves the right to modify or cancel any course, including changes to instructors, course content, or schedule. In such cases, users will be notified, and options for refunds or course transfers will be provided.

6. Payment Disputes:

• Initiating a payment dispute with your bank or credit card company without contacting SmartSkillUp first may result in the suspension of your account.

7. Contact Information:

• For any inquiries or assistance related to refunds, please contact our support team at [support@smartskillup.com].

8. Policy Revisions:

• SmartSkillUp reserves the right to update or revise this Refund Policy at any time. Any changes will be effective immediately and communicated to users through our website or other appropriate channels.

By using SmartSkillUp, you agree to abide by this Refund Policy. If you have any questions or concerns, please contact our support team for clarification.

Thank you for choosing SmartSkillUp for your learning journey.